Privacy Policy
Hello from Uttar Pradesh!
Our online store is open and shipping regularly to bring the warm smiles on your face with your bags of happiness. While we make best efforts to deliver your packages on time, you can expect delays (mostly 2 to 3 business days). If you find you should talk to us, we are just a mail away from you!
1. Information We Collect
We collect the following information when you place an order or contact us:
- NameEmail address
- Phone number
- Shipping address
- Payment details
This information helps us process your order and provide better service.
2. How We Use Your Information
We use your personal data to:
- Process and fulfill your orders
- Communicate order updates and shipping information
- Respond to your queries and support requests
- Improve our products, services, and customer experience
- Send promotional emails (only if you’ve opted in)
3. Sharing Your Information
We do not sell or rent your personal information to third parties.
We only share your data with trusted service providers, such as:
Courier and delivery partners
Payment gateways
This is done solely to ensure your order is processed securely and efficiently.
4. Payment Security
All payments on our website are processed through secure, trusted payment gateways.
We do not store any of your card or payment information. You’re in safe hands.
5. Cookies
Yes, we use cookies — not the edible kind 🙂
These are small tools that help us understand how you use our site so we can improve your experience.
You can manage cookie preferences through your browser settings.
6. Marketing Communication
We may send you updates about new collections or exclusive offers — only if you’ve signed up for them.
You can unsubscribe at any time — no hard feelings!
7. Your Rights
Want to update or delete your information?
Just email us at support@namakindia.com, and we’ll take care of it promptly.
8. Data Retention
We retain your data only as long as necessary — mostly for:
- Order-related communication
- Refunds
- Legal or regulatory requirements
We don’t keep anything longer than we need to.
9. Return and Exchange Support
To ensure smooth returns or exchanges, we may share necessary information with our pickup and courier partners.
10. Contact Us
We’re always here to help.
📧 Email: support@namakindia.com
📱 WhatsApp: (+91) 8006737312
🕙 Support hours: Monday to Friday, 10 AM – 8 PM