Terms of service

We want to know you and definitely, you want to know us and how we solve your problems, right? Let us take you to a Namak India’s term and conditions tour to help you understand how we can help you more!

1. Product Representation

  • You will receive products as shown in the images on our website.
  • Due to variations in screen display and lighting, the actual product may differ slightly in color or texture.

2. Order Processing & Response Time

  • Orders are packed between Monday to Friday, from 10:00 AM to 8:00 PM IST.
  • You may contact us during these hours for the quickest response.
  • We aim to respond to all queries within 24–48 hours.

3. Shipping & Delivery

  • Pan-India Delivery: We ship to every corner of India.
  • North India: Estimated delivery within 4–5 days from the order date.
  • South & West India: Estimated delivery within 7–8 days from the order date.
  • Delivery times may vary by location; if your order does not arrive within the stated timeframe, please contact us at support@namakindia.com.

4. Shipping Charges

  • Shipping fees are calculated and displayed in your cart before checkout.
  • Charges may vary based on weight, destination, and delivery speed.

5. Order Tracking

  • After placing your order, you will receive an email and SMS containing your tracking details.
  • Use these details to monitor your shipment in real time.

6. Returns & Exchanges

  • If you are not satisfied with your purchase, you may request a return or exchange within 24 hours of delivery.
  • To initiate, email support@namakindia.com or WhatsApp +91 8006737312.
  • We will acknowledge your request within 24–48 hours and arrange a pickup.

7. Pickup & Refund

  • Once your return/exchange request is approved, we will schedule a pickup.
  • Resolution (exchange or refund) typically takes 7–8 days from pickup.
  • Refunds will be issued to the original payment method once we receive and inspect the returned item.

8. Payment Methods

  • We accept prepaid payments only:
    • Credit Card
    • Debit Card
    • UPI (e.g., GPay, Paytm)
  • Cash on Delivery (COD) is not available.
  • Social-media orders placed via Instagram, etc., can be paid using UPI or cards.

9. Contact Information

For any questions, concerns, or assistance, please reach out to us:

  • Email: support@namakindia.com
  • WhatsApp / Phone: +91 8006737312
  • Support Hours: Monday – Friday, 10:00 AM – 8:00 PM IST

Thank you for shopping with Namak India. We’re committed to delivering quality, craftsmanship, and exceptional service.