FAQs

Ordering and Payment

How can I update my order?

Please send an email to support@namakindia.com as soon as you would like to cancel or change your order. We’ll do our best to process your request.

Can I order on Phone?

No

I’m having trouble in placing an order!

Please send an email to support@namakindia.com and we will try to assist you.

What forms of payment do you accept?

Please send an email to support@namakindia.com and we will try to assist you.

Can I pay cash on delivery?

YES.

Cancellation

How do I cancel my order?

Please email us at support@namakindia.com or call us at +91 8006737312 to attempt cancellation of your order. If you order has not already shipped, we will cancel it. If your order has been shipped, it won't be possible to cancel it.

If I cancel my order, how will I get my refund?

After order cancellation, the money will be rolled back to your card/bank account within 7-10 working days post refund initiation. The amount for the cancelled order will be refunded back to into the same account that was originally used to make the transaction.

A cash refund will not be possible for payments done via card or bank transfers.

In case you have not received the payment in your account after receiving confirmation from Namak India about the refund, please get in touch with your bank regarding the delay in reflection into your account. If you need to get in touch with us please email us at support@namakindia.com or call us at +91 8006737312.

Shipment

When will my order ship?

After placing your order, processing takes 1 to 2 business days. As soon as it ships you’ll receive a shipment notification email with a tracking number.

Where do you ship?

Pan India

What are shipping options?

Via Courier 

How can I edit my shipping address?

If your order is shipping to an incorrect address, please email support@namakindia.com as soon as possible.

Returns & Exchanges

What is the Return/Exchange policy?

You can view our return policy here

How long does it take to process a return?

Please allow 3-5 business days for your refund to process after we receive your return.

Gift Cards

How do I purchase Gift cards online?

We offer e-Gift Cards for all occasions. Select one, put in your personalised message and it will be emailed within minutes to the recipient's email. Click here to buy Gift Cards.

How do I redeem e-gift cards online?

E-Gift Cards can only be redeemed online at www.namakindia.com. They cannot be redeemed in our stores. To redeem E-gift cards, during checkout section on the Payment. Information page during checkout. This will automatically be deducted from your total.

How do I cancel the purchase of a gift cards?

Once purchased, eGift Cards order cannot be cancelled.

What is the validity period of eGift Card?

All eGift Card expire one year from the date of their issue.

VENDOR CONNECT

I am a shop and I’d like to order your products

Thank you for contacting us! Please check out our B2B page for more info or mail us at contact@namakindia.com

Contact Us

How can I get in touch?

Shoot us a line at info@namakindia.com or call at +91 8006737312Q.

Where are your stores?

Opening Shortly! Coming Soon.